We hope you adore your SelfNecter purchase, but we understand that things may not always go as planned. If you need to initiate a return or exchange, please contact us at Hello@SelfNectar.com with your order number and details of the products you wish to return or exchange. We're here to make the process seamless for you.

If you find yourself needing to make a return or exchange, reach out to us within 30 days of receiving your order. Simply send an email to Hello@SelfNectar.com, including your order number. You will be refunded the full purchase price, excluding the original shipping charges.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. Unfortunately, we do not provide return labels at the moment.

Please allow 5-7 business days for your refund to be processed. We appreciate your patience and assure you that we're working diligently to ensure a swift resolution.

Refunds will be processed to the original payment method used during checkout. If you have any specific preferences or concerns, please let us know in your return request.

We sincerely apologize if you've received a different product than expected. Please contact us at Hello@SelfNectar.com, and we'll promptly assist you in resolving the issue.

If you receive damaged or defective items, please contact us at Hello@SelfNectar.com with photos and a description of the issue. We'll promptly assist you in resolving the matter.

We gladly accept international returns. However, customers are responsible for all shipping costs, customs duties, and taxes. Please reach out to Hello@SelfNectar.com for further assistance.